The app signs you in with a one-time code sent to your e-mail — no passwords. Check your spam folder and make sure you use the e-mail address the clinic has on file. Codes expire after a few minutes; request a fresh one if needed. Still stuck? Message us on WhatsApp.

Results appear after your doctor has reviewed them — typically within 1–3 working days of your blood draw. You'll get a push notification the moment they're in.

Uploaded documents are added to your charts by clinic staff after a doctor's check, usually within a few working days. If a report is rejected, the app shows the reason.

Check the reminders screen in the app (Profile → Reminders) and your phone's notification permissions for TRT Thailand. On iOS: Settings → Notifications; on Android: Settings → Apps → TRT Thailand → Notifications.

Directly in the app: Profile → Delete account. Everything — profile, results, documents — is permanently removed. Full details on the account deletion page.

Tell us and we'll fix it: e-mail info@trtbangkok.com with your phone model and what you expected to happen, or message WhatsApp +66 84 224 9559.